Technology Help

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Client objective: Improve customer engagement, communication, cross-selling and non-risk income

Product utilised: Technology Help – consumer connected technology for personal lines and SME customers

People now spend 47%* of their lives looking at a technological device of one sort or other i.e. PC, smartphone, tablet, games console, digital TV etc.

People have IT problems and need help.

This service provides a 24/7 technology help. This is a white-labelled app for your customers which is easily downloaded onto their technological devices.

When your customer has an IT problems or a question, they either ‘click’ on the insurance provider branded icon or call. This interactive customer engagement platform provides a positive customer experience which creates ‘consumer pull’. This results in improved customer affinity and cross-selling opportunities.

There are a number of business models that can be utiised (inclusion and sold as an 'add on').

Achieving the objective...

  • Technology Help provides a positive experience in addition to economically getting your brand in front of customers.
  • It provides the portal for two way communications and increases ‘touch points’ enabling insurance providers to build customer affinity and cross-selling.
  • It is proven to be a useful tool in the acquisition of new business and the retention of existing clients.
  • Non-risk income.

“Lumley Jacobs have proved that there is still plenty of space for new thinking in our sector and has provided a unique way of increasing our brand awareness.”

Chartis
Chartis

“Lumley Jacobs helped us to find an innovative way to improve our relationship with our customers which also added to our bottom line.”

Allianz
Allianz

“We were keen to differentiate our proposition and provide ‘additional value’ for our customers; Lumley Jacobs delivered a fresh and innovative approach to doing just this.”

Simon Townsend, MD Leisure, Towergate
Towergate

“Lumley Jacobs enabled us to give our customers that little bit extra that helps build our client relationships.”

Jubilee Group
Jubilee Group

“Lumleys and AXA have successfully worked together for over a quarter of a century.”

AXA
AXA

“There is no doubt that Lumley Jacobs have helped us improve our services to both clients and brokers and this has contributed to our excellent growth in overall revenue.”

Barry O’Neill, CEO, Home & Legacy
Home & Legacy

“Working with Lumley Jacobs helps us to stay ahead of competitors and build a better relationship with our customers.”

Nick Baker, Director of Products and Marketing, Carole Nash
Carole Nash

“We believe forensic coding, which is a proven theft deterrent, will give our policyholders added peace of mind and working with Lumley Jacobs has been both productive and fun. They bring innovation into insurance and we look forward to continue to working together for many years to come.”

Mike Tyler, CEO, Tradewise Insurance
Tradewise Insurance

“Lumley Jacobs should be a first port of call for any insurer looking to grow their non-risk or ancillary income.”

Groupama
Groupama