Why Lumley Jacobs?

From idea to impact – Lumley Jacobs work with insurers and brokers to develop and implement customer engagement programmes that increase the average revenue per customer.

  • We help:

    • Evaluate your proposition
    • Enhance your brand by providing a better customer experience
    • Open new doors for ongoing customer interaction and engagement
    • Provide additional value add products and services
    • Generate non-risk income
    • Build brand experience and loyalty
    • Save your time and resources
    • Make things happen faster
  • Our expertise lies in helping our partner clients:

    • Increase policyholder acquisition
    • Improve policyholder retention
    • Develop non-risk income
    • Reduce claims frequency
    • Enhance the reputation of their business
    • Train sales staff to maximise their differentiators
  • Achieved by:

    • Working closely with our partner clients to make it happen
    • Engaging with the policyholder/customer
    • Creating customers who are active promoters
    • Encouraging innovative thinking
    • Product differentiation
    • Building experience and brand awareness
    • Re-framing customer relationships
    • Creating a genuine customer affinity
    • Increasing customer touch points
    • Intelligent analysis of data
    • Maximising PR, social media and marketing opportunities